Telephone over the Internet (VoIP)
Voice over Internet Protocol (VoIP) has taken over the traditional Plain Old Telephone Service (POTS) lines. If you have U-Verse or Comcast phone service you have VoIP. There are many business functions that can occur using VoIP. The VoIP service can signal your computer to open a client screen before the phone is even answered. Custom Integrated Voice Response (IVR) systems can automate communications for a wide variety of applications. All communications can be logged to a database and related to any related information. iMedia has been creating Asterisk Open Source phone systems for over ten years. We have integrated them with MySQL databases to allow their configuration to be changed programmatically on the fly.